Privacy Policy

Last Updated: 13 August 2026

This Privacy Policy describes how DSD System Pvt Ltd ("we", "our", or "us") collects, uses, stores, and protects the personal information of users (delivery partners) of the SwiftDrop mobile application (the "App") and related services. By downloading, accessing, or using the SwiftDrop App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information Provided by You

• Account Information: Name, phone number, email address (if provided), and profile photo.
• KYC / Verification Documents: Aadhar Card number and images, PAN Card number and images, Driving License number and images, Vehicle Registration (RC) Book number and images, and vehicle photographs.
• Vehicle Information: Vehicle type, vehicle number, and license number.
• Bank Account Information: Bank account holder name, bank account number, and IFSC code, used solely for processing payouts.
• Personal Details: Date of birth and emergency contact phone number.

1.2 Information Collected Automatically

• Location Data: Your precise real-time location (including background location) is collected when you are online and available to receive orders, to match you with nearby delivery requests and to track deliveries. You may go offline at any time to stop location sharing.
• Device Information: Device model, operating system version, device identifiers, and app version.
• Usage Information: Order history, delivery history, earnings data, payout history, and app interaction data.
• Notifications: Firebase Cloud Messaging (FCM) tokens to send you push notifications about new orders and important updates.

2. How We Use Your Information

• To create and manage your delivery partner account.
• To verify your identity and documents for KYC compliance.
• To assign, manage, and track delivery orders.
• To calculate, display, and process your earnings and payouts.
• To send push notifications about new order requests, order status updates, and account notifications.
• To provide customer support and resolve issues.
• To maintain the safety and security of the App and its users.
• To comply with applicable legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• With Customers: Order-related information such as your name, phone number, and live delivery location may be shared with customers so they can coordinate and receive their deliveries.
• With Service Providers: We may share limited information with trusted service providers and partners (such as payment processors, mapping services, and notification services) who assist us in operating the App. These providers are required to protect your information.
• For Legal Compliance: We may disclose information when required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the App's services. We also retain information to comply with legal, tax, accounting, and regulatory obligations, and to resolve disputes or enforce our agreements. When your account is deleted, we will delete or anonymize your personal data except where retention is required by law.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, secure storage practices, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Permissions We Request

• Location (Foreground & Background): Used to match you with nearby orders and share live delivery status.
• Camera: Used to capture images of KYC documents and vehicle photos for verification.
• Storage / Photos: Used to select and upload KYC document images from your gallery.
• Notifications: Used to send you push notifications for new orders and account updates.

7. Your Rights and Choices

• Access and Correction: You may access and update your personal information, such as name, phone, and profile details, directly within the App.
• Online / Offline Status: You control your online/offline status, which controls when your location is collected.
• Permission Controls: You may disable location, camera, storage, or notification permissions through your device settings. Note that some features may not function without these permissions.
• Account Deletion: You may request deletion of your account and associated personal data. Please see our Delete Account page for instructions.
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time by contacting us.

8. Children's Privacy

The SwiftDrop App is intended for use by delivery partners who are at least 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: